Our warehouse team and facility are taking the necessary steps to maintain a safe workplace and to preserve the health of our team.  We are experiencing a 3-7 day delay in processing and shipping orders.  Our top priority is maintaining the health and safety of our team. We will continue to share updates as things change.

Orders are typically processed within 1-4 business days. Monday through Friday, excluding holidays. Processing times can take longer during sales and promotions and during the holiday season.

Please see here for more detailed shipping information

Delivery time can take an additional 1-7 business days depending on destination

Shipping rates vary depending on location and weight of package. Currently shipping is free within the USA on order of $100 and over.

Currently International shipping is temporarily suspended due to delivery issue during the covid-19 pandemic.

When your order ships from our fulfillment center, you will receive a shipment confirmation email that includes a tracking number from a major US carrier.

Our products ship from our warehouse in New York.

Contact myorder@curlorigin.com immediately. In some cases, we may be able to change the address for you if your order hasn't already been processed.

Please see our shipping policies for more information on how to proceed.

Please contact our Customer Care team at myorder@curlorigin.com. Please be prepared to provide photographic evidence of the damage you experienced, and we’ll take it from there!

Please contact Customer Service at myorder@curlorigin.com within 24 hours to cancel an order that hasn't shipped. We regret that we are unable to cancel an order after 24 hrs.

Please contact us at myorder@curlorigin.com immediately if you've received an incorrect product/products or if products are missing from your order.

After an order is placed, an order confirmation email is sent to the email address provided during order placement. The order confirmation email includes the order number and all of the order details.

 A shipment confirmation email is sent once the order ships from the fulfillment center. The shipment confirmation email includes the shipping tracking number and all of the order details.  

We regret that we are unable to change an order once it has been placed. We cannot substitute products, add coupon codes or add products to your order.

Due to the nature of our products we currently do not accept returns.

Please store products in a cool dry place. Keep away from direct sunlight and heat. Please do not place products near a heat source.

Curl Origin products have a shelf life of 12-24 months.

As a cruelty-free brand, Curl Origin does not incorporate animal testing into our development phase or at the production level. We do not provide authorization to any third parties to perform animal testing on our products.

Our products are proudly made in the USA.

Please discontinue use and consult your physician or medical care provider immediately. From there please let us know what product you used and the reaction you had. Contact us at: hello@curlorigin.com. We always recommend performing a spot test prior to use if you feel you may have a heightened level of sensitivity.

We are not a vegan company. Some of our products contain honey which is an animal by-product.

Our formulas were not designed for children, so we recommend products be used only by children 10 and up.

We accept debit and credit cards including Visa, MasterCard and American Express. You an also pay via Paypal. We do not accept cash, personal checks, money orders, or cash-on-delivery.

We’d love to hear from you! Our team is available and answering questions via email Monday - Friday, 9:30 AM - 5:00 PM EST (excluding major US holidays). We’re working hard to keep up with inquiries and recommendations, so please allow 2-3 business days for a reply.

For order questions, please email us at myorder@curlorigin.com

For general inquiries, please email us at hello@curlorigin.com

You can also visit us our contact page here.

Yes, Curl Origin is a Black-owned and Black-run brand. We are also proudly women owned and founded.